Course curriculum

    1. Course Workbook

    1. Lesson 1: Listening to Understand

    2. Lesson 1 Quiz: Listening to Understand

    1. Lesson 2: Four Communication Styles

    2. Lesson 2 Quiz: Four Communication Styles

    1. Lesson 3: Levels of Communication

    2. Lesson 3 Quiz: Levels of Communication

    1. Lesson 4: The I-Message

    2. Lesson 4 Quiz: The I-Message

About this course

  • $19.00
  • 9 lessons
  • 0 hours of video content

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Mastering Effective Communication — FillUpLearn

Online course

Mastering Effective Communication

Stop talking to win. Start talking to understand.

Practical tools for listening, honesty, and connection, at work and at home. For nurses and healthcare teams, leaders, and anyone whose work depends on hard conversations.

Enroll now — $19 Watch the trailer
4 lessons·1.0 CE contact hour·Printable workbook

Presented by Danny Silk, MSW.

Course trailer · 1 minute Free preview

A one-minute look at what Danny teaches in the course.

“I matter, and so do you.”

Most of us were taught to talk until the other person agrees. Then someone gives in, someone gets hurt, and the relationship pays for it. The best communicators work differently: they try to understand first, and they make it safe for two people to show up.

The goal we usually bring “I need you to agree with me.”
The goal that changes things “I need to understand what's going on with you.”

That is the shift this course teaches: lower the anxiety between people who disagree, tell the truth about what's going on with you, and find out what the other person needs.

What you'll be able to do

Four short lessons, about 46 minutes of video. Tools you can use in your next conversation.

Listen to understand, not to win.

The people we know best are often the ones we listen to least. You'll learn the two first steps that change a conversation before you say a word.

  • Why familiarity makes us stop listening
  • Owning whether you're really listening
  • Choosing understanding, not agreement, as your goal
  • Making it safe for people to be known
listen

Spot the style, and choose a better one.

Passive, aggressive, passive-aggressive, or assertive: each style sends a message about who matters. Learn to recognize them, and why fear sits underneath three of them.

  • The four communication styles, and the message each sends
  • Why there are no winners and losers in a healthy conversation
  • Telling people about you, not about them
  • How honest exchange builds trust on a team
matter

Get to feelings and needs, and say yours well.

The real conversation lives below small talk and facts. You'll learn to ask what people need, and to build an I-message that actually works.

  • The levels of communication, from cliches to feelings
  • Why "you shouldn't feel that way" never works
  • The "think" test for real feelings
  • Four needs people bring: secure, significant, connected, free
connect

Inside the course

Four lessons. Short, practical, and easy to finish in one sitting.

  1. 00Getting StartedYour printable course workbook
  2. 01Listening to UnderstandFamiliarity, owning your listening, and the real goal of a conversation
  3. 02Four Communication StylesPassive, aggressive, passive-aggressive, and assertive
  4. 03Levels of CommunicationFrom small talk to feelings, and asking "What do you need?"
  5. 04The I-MessageName a true feeling, and say what you need to feel
  • 4 lessons
  • About 46 min of video
  • 4 knowledge checks
  • 1.0 CE contact hour
  • Printable workbook
  • Lifetime access
  • Any device
  • Go at your own pace
talk
Danny Silk

Meet your presenter

Danny Silk, MSW · Speaker and author

Danny Silk teaches practical, honest communication: how to stay connected to people while you work through disagreement, and how to make relationships safe enough for people to show up as themselves.

Training a whole team?

FillUpLearn already provides staff training for organizations, and courses can be hosted on your own site or learning system.

Talk to us about team training

One course, one price, lifetime access

Start today and finish in an afternoon.

Mastering Effective Communication
$19

One-time payment

  • 4 lessons, about 46 minutes in total
  • 4 short knowledge checks
  • Printable course workbook
  • 1.0 CE contact hour (CA BRN, Provider #CEP 15849)
  • Lifetime access on any device
  • Presented by Danny Silk, MSW
  • No clinical background required
Enroll now — start today

30-day money-back guarantee. No questions asked, no interrogation — just reach out and we'll refund you, full stop.

Before you enroll

Who is this course for?
Anyone whose work or life depends on good conversations: nurses and healthcare teams, supervisors and leaders, teachers, caregivers, couples, and parents. No clinical background needed.
How long does it take?
About 46 minutes of video in four lessons, plus four short knowledge checks and an optional workbook. Most people finish in one or two sittings.
Does this qualify for continuing education (CE) credit?
Yes. Mastering Effective Communication is offered for 1.0 CE contact hour through the California Board of Registered Nursing, Provider #CEP 15849. If you are licensed in another state, check with your board before enrolling to confirm it accepts California BRN provider credit.
How long do I have access?
Lifetime access. Come back to any lesson whenever you need a refresher before a hard conversation.
What if it isn't for me?
Then ask for your money back. Reach out to us within 30 days of buying and we'll refund you in full, no questions asked.
Can I use this to train my team?
Yes. Courses can be hosted on your own site or learning system. Get in touch and we will set it up for your team.
connect

When we seek to understand above being right or in control, fear and anxiety give way to connection. This course shows you how.

Enroll now — $19
Enroll now — $19