Course curriculum

    1. Course Workbook

    1. Lesson 1: Finding the Need

    2. Lesson 1 Quiz: Finding the Need

    1. Lesson 2: The Trust Cycle

    2. Lesson 2 Quiz: The Trust Cycle

    1. Lesson 3: What's Under the Anger

    2. Lesson 3 Quiz: What's Under the Anger

    1. Lesson 4: Saying Ouch

    2. Lesson 4 Quiz: Saying Ouch

About this course

  • $19.00
  • 9 lessons
  • 0 hours of video content

Discover your potential, starting today

Enroll today
Effective Conflict Resolution — FillUpLearn

Online course

Effective Conflict Resolution

Stop trying to win. Start finding the need.

Practical tools for staying connected through disagreement, at work and at home. For nurses and healthcare teams, leaders, and anyone whose work depends on people.

Enroll now — $19 Watch the trailer
4 lessons·1.0 CE contact hour·Printable workbook

Presented by Danny Silk, MSW.

Course trailer · 2 minutes Free preview

A short look at what Danny teaches in the course.

“If I can get at what you need, we are on our way to finding a solution.”

In conflict, most of us talk to win. Two people speak, nobody listens, and the solution that comes out meets one person's needs, or no one's. The better way is to become the listener, find the need on both sides, and build the solution together.

The question we usually bring “How do I get them to see it my way?”
The question that changes things “What do you need, and what do I need?”

That is the shift this course teaches: lower the anxiety, let people see you, and build solutions that meet both sets of needs.

What you'll be able to do

Four short lessons, about 36 minutes of video. Tools you can use with your team this week.

Listen for the need

When tension rises, conversations turn into two speakers and no listeners. You'll learn to step into the listener role and search for what the other person needs.

  • Why we forget there are two people when we're upset
  • The speaker's job and the listener's job
  • Saying "I'll be the listener right now"
  • How the trust cycle turns met needs into trust
listen

Get under the anger

Anger has juice that makes us feel powerful. You'll learn to find the hurt, fear, and powerlessness underneath, and say it in a way that keeps the conversation from exploding.

  • The illusion of agreement
  • Asking "What do you need to feel?"
  • Why smart people get dumb under stress
  • The I-message as springs that contain the explosion
feel

Confront and stay connected

Confrontation doesn't need a winner and a loser. You'll see a real exchange between Danny and a member of his team, and learn to say "ouch" in a way that builds trust.

  • Letting people see you
  • Owning your part in a reply
  • Bringing up a violation of a healthy culture
  • Protecting relationships under pressure
connect

Inside the course

Four lessons. Short, practical, and easy to finish in one sitting.

  1. 00Getting StartedYour printable course workbook
  2. 01Finding the NeedTwo speakers, no listeners, and what you're really searching for
  3. 02The Trust CycleHow meeting a need builds trust, and what happens when it doesn't
  4. 03What's Under the AngerBoth sets of needs, and the hurt and fear that hide under mad
  5. 04Saying OuchA real confrontation, letting people see you, and protecting the culture
  • 4 lessons
  • About 36 min of video
  • 4 knowledge checks
  • 1.0 CE contact hour
  • Printable workbook
  • Lifetime access
  • Any device
  • Go at your own pace
resolve
Danny Silk

Meet your presenter

Danny Silk, MSW · Speaker and author

Danny Silk teaches practical, honest communication: how to stay connected to people while you work through disagreement, and how to make relationships safe enough for people to show up as themselves.

Training a whole team?

FillUpLearn already provides staff training for organizations, and courses can be hosted on your own site or learning system.

Talk to us about team training

One course, one price, lifetime access

Start today and finish in an afternoon.

Effective Conflict Resolution
$19

One-time payment

  • 4 lessons, about 36 minutes in total
  • 4 short knowledge checks
  • Printable course workbook
  • 1.0 CE contact hour (CA BRN, Provider #CEP 15849)
  • Lifetime access on any device
  • Presented by Danny Silk, MSW
  • No clinical background required
Enroll now — start today

30-day money-back guarantee. No questions asked, no interrogation — just reach out and we'll refund you, full stop.

Before you enroll

Who is this course for?
Nurses and healthcare teams, leaders, and anyone whose work depends on people. No clinical background is needed, and the skills work at home as well as at work.
How long does it take?
About 36 minutes of video in four lessons, plus four short knowledge checks and an optional workbook. Most people finish in one or two sittings.
Does this qualify for continuing education (CE) credit?
Yes. Effective Conflict Resolution is offered for 1.0 CE contact hour through the California Board of Registered Nursing, Provider #CEP 15849. If you are licensed in another state, check with your board before enrolling to confirm it accepts California BRN provider credit.
How long do I have access?
Lifetime access. Come back to any lesson whenever you need a refresher.
What if it isn't for me?
Then ask for your money back. Reach out to us within 30 days of buying and we'll refund you in full, no questions asked.
Can I use this to train my team?
Yes. Courses can be hosted on your own site or learning system. Get in touch and we will set it up for your team.
resolve

Find the need, protect the relationship, and build solutions that work for both of you.

Enroll now — $19
Enroll now — $19